Terms of Service for Vital Loom Wellness Services

Understanding Your Agreement with Vital Loom

By accessing or using our website, participating in our wellness programs, or engaging with our community forums, you agree to be bound by these Terms of Service. This agreement covers all aspects of your interaction with Vital Loom, from browsing our educational content to personalized coaching sessions.

Vital Loom primarily serves adults aged 35 and above, focusing on the unique wellness needs of this demographic. Users must be at least 18 years old to utilize our services or participate in our community. We reserve the right to modify these terms at any time; significant changes will be communicated through our website or direct notification.

Wellness Services and Delivery Terms

Our wellness programs encompass comprehensive health education, personalized lifestyle coaching, and curated product recommendations. Services are primarily delivered through secure online platforms, including video calls for coaching, an online portal for content, and scheduled virtual workshops.

Your active participation is key to success. This includes attending scheduled sessions, completing assigned activities, and providing honest feedback. Our coaches and educators operate within professional boundaries, providing guidance and support, not medical diagnosis or treatment. For medical concerns, always consult a qualified healthcare professional.

Scheduling is managed via our online booking system. We require a minimum of 24 hours' notice for cancellations or rescheduling of coaching sessions to avoid forfeiture of the session. Program adjustments will be communicated clearly, allowing for seamless transitions.

Community Guidelines and User Conduct

The Vital Loom community forum is a supportive and respectful space for shared wellness journeys. We encourage open discussion, mutual encouragement, and the sharing of experiences.

• Maintain respectful and compassionate communication at all times.
• Do not share personal medical advice or endorse specific treatments.
• Respect intellectual property; only share content you have rights to.
• Prohibited activities include harassment, spamming, self-promotion, and illegal content.
• Report any violations to [email protected] for review.

Violation of these guidelines may result in temporary suspension or permanent removal from the Vital Loom community.

Payment Terms and Billing Policies

Vital Loom accepts major credit cards and other secure online payment methods. All payments are processed through encrypted, industry-standard third-party payment gateways. Billing cycles for recurring services are clearly outlined at the point of subscription.

Our refund policy for programs and coaching services is detailed within each specific program agreement. Generally, refunds for services rendered are not provided, though we may offer partial credits for unforeseen circumstances at our discretion. Lapsed payments may result in temporary suspension of service until the account is brought current, with a late fee of 5% applied after 7 days overdue.

We do not directly bill insurance providers. Clients are responsible for understanding their coverage and may seek reimbursement directly from their insurance company. We can provide documentation as needed to assist with this process.

Health Disclaimers and Limitation of Liability

The information and guidance provided by Vital Loom, whether through our website, educational content, or coaching services, are for informational and educational purposes only. They are not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Vital Loom, its coaches, and its affiliates are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services or reliance on information provided. Your health decisions are ultimately your responsibility. In case of a medical emergency, please contact your local emergency services immediately.

Service Termination and Dispute Resolution

Either you or Vital Loom may terminate your access to services under certain conditions, as outlined in specific program agreements. Upon termination, relevant data retention policies will apply as per our Privacy Policy. For account closure inquiries, please contact us directly.

In the event of a dispute, we encourage open communication to find an amicable resolution. We aim to resolve concerns promptly and fairly. If direct negotiation is unsuccessful, both parties agree to explore mediation before pursuing legal action. This agreement shall be governed by the laws of the State of Texas, and any legal proceedings related to these terms shall be brought exclusively in the courts located in Austin, Texas.

For any questions regarding these Terms of Service or to initiate a dispute resolution process, please contact us at [email protected] or call us at (512) 655-0987.